Last updated: September 7, 2026
1. Acceptance and purpose
By accessing www.grenty.us (the “Platform”), creating an account or using any Platform feature, you (“Owner”, “User”, “you”) accept these Terms of Use (“Terms”). This Platform is exclusively for owners who have entered into, or intend to enter into, a Rent Protection Service Agreement with GRENTY LLC (“Grenty”, “Service Provider”, “we”, “us”).
You authorize the Service Provider to obtain background checks, credit reports and other consumer information about tenants in connection with the provision of the services, and you represent that you have obtained all consents necessary to share tenant information with the Service Provider.
2. Important legal notice
3. Platform description and limitations
The Platform serves as the exclusive interface to:
- submit claims;
- manage subscriptions;
- upload documentation;
- track status and payments;
- update payment methods;
- receive service-related communications.
The Rent Protection Service Agreement governs the actual service relationship. These Terms apply solely to the use of the Platform.
4. Account registration and security
To use the Platform, you must:
- be a party to a Rent Protection Service Agreement with Grenty;
- provide accurate, current and complete information;
- be legally capable of entering into contracts;
- maintain one account per property (or as otherwise instructed by Grenty).
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity on your account.
We may suspend or terminate accounts for any breach, fraudulent claims, unauthorized account sharing or prolonged inactivity (more than 12 months).
5. Claim submission requirements
ALL service claims must be submitted through the Platform. Claims submitted by email, telephone or postal mail will not be accepted.
Claims must be filed within the time limits specified in your Rent Protection Agreement.
All uploaded documents must be:
- legible and complete;
- authentic and unaltered;
- in PDF, JPG, PNG or other accepted formats;
- under 10 MB per file, unless otherwise specified.
Filing false or fraudulent claims constitutes a material breach and may result in termination, legal action and referral to law enforcement authorities.
6. Subscription management
Accounts renew automatically unless a notice of non-renewal is submitted at least forty-five (45) days before the expiration of the term.
You authorize automatic charges for renewals and payment processing.
Service obligations are suspended if payment fails; unpaid accounts may be terminated after 15 days.
7. Payment tracking and reporting
If you receive direct payments from tenants after service activation, you must:
- report them within forty-eight hours through the Platform;
- upload proof of payment;
- follow the remittance instructions provided;
- refrain from negotiating separate arrangements with tenants.
Platform records serve as conclusive evidence of submissions, uploads and communications.
8. Platform availability and technical requirements
We do not warrant uninterrupted access to the Platform.
If the Platform is unavailable for more than 48 hours, temporary claims may be submitted by email, but they must be resubmitted once service is restored.
Users must have modern browsers, internet access and valid email accounts.
9. Intellectual property and restrictions
All Platform content is the property of Grenty. Users may not copy, scrape, hack or use the Platform for unlawful purposes.
10. Privacy and data use
We collect and use data to process claims, manage subscriptions, comply with the law and pursue collections. Data may be shared with tenants, service providers, credit agencies, legal counsel and as required by law.
11. Limitation of liability
We disclaim all implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement.
We are not liable for:
- technical failures;
- data loss;
- delays caused by incomplete submissions;
- acts of third parties;
- consequential damages.
Our total liability shall not exceed the fees paid by you under the subscription then in effect.
You agree to indemnify and hold us harmless against all claims arising out of your use of the Platform, your breach of the Terms or your violation of the law, including claims arising from your failure to comply with consumer protection laws when obtaining or sharing tenant information.
12. User responsibility and risk acknowledgment
You acknowledge and agree that tenant defaults, vacancies, market conditions and property-related risks remain the sole responsibility of the landlord. The Service Provider's obligations are strictly limited to those expressly set out in your Rent Protection Agreement.
Nothing in these Terms or in the Rent Protection Agreement relieves you of your obligations as an owner under applicable leases, real estate laws or tenant protections.
13. Force majeure
The Service Provider shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:
- natural disasters;
- government actions;
- labor disputes;
- internet outages;
- cyberattacks;
- pandemics or other events of force majeure.
14. No legal or financial advice
All services are provided for administrative purposes only. The Service Provider does not provide legal, financial, tax or compliance advice, and you must not rely on the Platform or on the Service Provider as a substitute for your own professional advisors. The Service Provider does not provide legal advice on compliance with consumer protection laws.
15. Communications
You consent to receive service-related electronic communications through the Platform and by email.
16. Modifications
We may modify these Terms upon at least 30 days' prior notice in the event of material changes. Continued use constitutes acceptance.
17. Governing law and disputes
These Terms are governed by the laws of Florida.
Mandatory mediation and binding arbitration. Any dispute, claim or controversy arising out of or relating to these Terms, the Platform or the Rent Protection Service Agreement shall first be submitted to confidential mediation in Miami-Dade County, Florida, before a mediator mutually selected by the parties. If mediation is unsuccessful, the dispute shall be resolved by final and binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Miami-Dade County, Florida. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
18. Survival
The provisions relating to the following shall survive the termination or expiration of these Terms:
- disclaimers;
- limitation of liability;
- indemnification;
- dispute resolution;
- jury trial waiver;
- class action waiver;
- force majeure;
- user responsibility.
19. General provisions
These Terms and your Rent Protection Agreement constitute the entire agreement for the use of the Platform and the services.
If any provision is held to be invalid or unenforceable, the remaining Terms shall remain in full force and effect.
Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
20. Technical support and contact
For technical support with the Platform or for questions, contact Grenty support at contact@grenty.us or call +1 407 751 1186 during business hours, Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Standard Time. For emergency service matters when the Platform is unavailable, contact our emergency email at support@grenty.us.
21. Fair Housing compliance
All services provided through this Platform comply with Fair Housing laws. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, national origin or any other protected class.