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Home / Property Managers / How it works
For property managers

Four steps. One fewer write-off.

Most vendors ask your leasing team to learn a new product. This one lives inside the application you already run. What changes is the answer you can give at the end of it, and what happens if the rent stops arriving.

The application ·Rent roll ·Screening ·Days vacant ·Lease-up ·Backed rent ·Delinquency ·The owner report · The application ·Rent roll ·Screening ·Days vacant ·Lease-up ·Backed rent ·Delinquency ·The owner report ·

(01) How Rent Protection fits into a property management operation

It attaches at one point in the workflow — the approval decision — and leaves the rest alone. Marketing, tours, screening and renewals do not move. What moves is the answer available at the end of the application, and what the rent roll looks like if a month goes missing.

Everything you get graded on is decided in the same ten minutes. The median Miami unit is off the market in 33 days, so the constraint is almost never traffic through the door. It is how many of the files already in front of you can be approved without putting the next twelve months of rent roll on the line.

Rent Protection is a private contractual service that stands behind the rent obligation for the term of the lease. It is not a screening vendor and it does not issue approvals. Your criteria stay your criteria and a denial stays your denial. What it adds is a documented party behind the payment, recorded before the resident ever picks up the keys.

Who feels it, and when

The leasing agent feels it first, on the tour and at submission. A strong prospect with thin paperwork used to end the conversation two ways: a polite no, or a yes taken on faith and defended later. Now there is a third option on the table while the person is still standing in the unit. Same criteria, same questions, one more thing the agent can actually offer.

Accounting feels it at month end, and the difference is quiet. An unrecovered month stops being an open file with no deadline and no owner. It becomes a documented claim with a defined path, which means the line on the statement can be forecast instead of discovered. The person who closes the books gets a number with a story attached to it, three months before anyone asks for one.

None of this replaces judgment. It gives the judgment something to stand on, at the one moment in the year when the decision is still open and still cheap to make well.

One decision point. Everything around it stays where it is.
One decision point. Everything around it stays where it is.
0
people apply for every vacant unit in Miami
0
dollars of rent lost for each day a unit sits empty
0
dollars, one payment, covering the entire lease term

Sources: RentCafe (Miami rental competition and occupancy, 2025); U.S. Census Bureau, ACS 2020-24 (Miami-Dade demographics and rents); CFPB (credit invisibility).

(02) In this topic

01

Flag the units

You decide which buildings and unit types run with Rent Protection. It lives in the listing and in the application flow, not in a side conversation with each prospect.

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02

Screen exactly as before

Identity, income and rental history get verified before anyone is approved. The bar does not move. What moves is how many applicants can clear it on evidence you can actually trust.

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03

Approve with the rent backed

The applicant is verified and the rent obligation is backed for the lease term. Rent Protection starts at $399, paid once, for rents up to $2,000 a month. Above that, pricing varies.

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04

Measure against the portfolio

Days vacant, lead-to-lease conversion, delinquency and bad debt as a share of GPR. Compare enrolled buildings against the ones still leasing the old way.

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You cannot collect your way out of a decision made at the application.

01

Nothing new to learn. It runs inside the application your team already uses. No second portal, no second packet, no parallel process for somebody to forget on a Friday.

02

Your bar, your call. The criteria stay exactly where you set them and the approval is never bought, promised or handed to anyone else. Nobody screens on your behalf.

03

Before, not after. The exposure gets priced while you can still act on it, instead of being explained at quarter close when the number is already closed and signed.

(03) What changes on the leasing desk and what stays the same

Almost nothing changes in the daily routine. One field is added to the application and one line to the weekly report — and the leasing agent walks away from more tours with something to send instead of an apology.

The packet is the packet. Identity, income and rental history get verified the way your policy says they do, and the file is read against the same numbers it was read against last month. The only new question is whether this particular lease runs with the rent obligation backed — a decision made once per building and per unit type, not negotiated again with every prospect who walks in unhappy with the criteria.

The part your owners will ask about

An owner asks two questions and only two: who is living in my unit, and what happens if they stop paying. Most operators can answer the first one well and the second one with a process — notices, timelines, counsel, patience. The second answer is where confidence is actually won or lost, because it is the one the owner remembers in the quarter when something goes wrong in a building they never visit.

What you can now say is narrow and true: the resident was verified, the rent obligation is backed for the term, and unrecovered rent follows a documented path instead of an open collections file. No coverage percentage, no promised outcome, no number invented to sound reassuring. Owners have heard enough of those. A precise answer about mechanism beats a generous one about results, and it survives the quarter where it gets tested.

The desk looks the same. The answer it can give does not.
The desk looks the same. The answer it can give does not.

(04) Frequently asked questions

Either party, depending on how you want to position it. Some operators build it into the application as a resident cost, others absorb it at the property as a leasing expense. One payment, covering the whole lease term, for rents up to $2,000 a month.

The check runs inside your application flow instead of as a separate underwriting cycle. In a market where 19 people apply for the same unit, answers in minutes rather than weeks are the difference between a signed lease and a lost one.

An addendum records the backing on the lease. We give you the structure and your own counsel reviews the final language. Beyond that, your packet, your process and your signature flow stay exactly as your team already knows them.

No. Rent is due on your date, through your payment channel, into your ledger, and delinquency follows the same notices your team already sends. Nothing about the collection cycle moves. What changes is what stands behind the obligation once you have said yes to a file, and what happens to rent you do not recover.

Yes, and how you decide matters. Set the rule by building, unit type or rent band, write it down, and apply it to every applicant who lands inside it. A studio and a three-bedroom are not the same exposure. A decision made applicant by applicant is not a program, and it is not defensible when somebody asks why.

The owner does, because it touches what they accept on their own asset. Take it to them as a program with a boundary — these buildings, these unit types, starting this quarter — rather than as a request on a single file. Owners approve rules they can audit, and hesitate over exceptions they have to keep re-approving.

(05) Keep exploring

Start with a yes.

One conversation, no commitment and no paperwork. Tell us where your rental stands today and we will show you exactly what changes on your side of the table.

Talk to our team →