WEBSITE TERMS OF USE AND SERVICE DISCLAIMER
1. ACCEPTANCE AND PURPOSE
1.1 By accessing www.grenty.us (“Platform”), creating an account, or using any Platform features, you (“Landlord”, “User”, “you”) agree to these Terms of Use (“Terms”). This Platform
is exclusively for landlords who have executed or intend to execute a Rent Protection Services Agreement with GRENTY LLC (“Grenty”, “Service Provider”, “we”, “us”).
2. IMPORTANT DISCLAIMER
2.1 NOT AN INSURANCE COMPANY OR GURANTOR. Service Provider provides private
contractual administrative services only. We are not licensed as, and do not operate as, an insurance company, surety company, guarantor, money transmitter, or financial institution. We
do not offer insurance products, surety bonds, guarantees, or regulated financial services of any kind. Services accessed through this Platform are not insurance products. All obligations of
Service Provider are limited strictly to the terms of your signed Rent Protection Service Agreement.
3. PLATFORM DESCRIPTION AND LIMITATIONS
3.1 The Platform serves as the exclusive interface for submitting claims, managing subscriptions, uploading documentation, tracking status and payments, updating payment methods, and
receiving service-related communications.
3.2 The Rent Protection Services Agreement governs the actual service relationship. These Terms apply only to use of the Platform.
4. ACCOUNT REGISTRATION AND SECURITY
4.1 To use the Platform, you must be a party to a Rent Protection Services Agreement with Grenty, provide accurate, current, and complete information, be legally capable of entering into
contracts, and maintain one account per property (or as directed by Grenty).
4.2 You are solely responsible for maintaining confidentiality of your login credentials and all
activity under your account.
4.3 We may suspend or terminate accounts for any breach, fraudulent claims, unauthorized account sharing, or extended inactivity (12+ months).
5. CLAIMS SUBMISSION REQUIREMENTS
5.1 ALL service claims must be submitted through the Platform. Submissions by email, phone, or mail will not be accepted.
5.2 Claims must be submitted within the timeframes specified in your Rent Protection Agreement.
5.3 All uploaded documents must be legible and complete, authentic and unaltered, in PDF, JPG, PNG, or other accepted formats, and under 10MB per file unless otherwise specified.
5.4 Submitting false or fraudulent claims constitutes material breach and may result in termination, legal action, and referral to law enforcement.
6. SUBSCRIPTION MANAGEMENT
6.1 Accounts renew automatically unless non-renewal notice is submitted at least forty-five (45) days prior to term expiration.
6.2 You authorize automatic charges for renewals and payment processing.
6.3 Service obligations are suspended if payment fails; unpaid accounts may be terminated after 15 days.
7. PAYMENT TRACKING AND REPORTING
7.1 If you receive direct tenant payments after service activation, you must report them within forty-eight hours via the Platform, upload proof of payment, follow remittance instructions
provided, and refrain from negotiating separate arrangements with tenants.
7.2 Platform records serve as conclusive evidence of submissions, uploads, and communications.
8. PLATFORM AVAILABILITY AND TECHNICAL REQUIREMENTS
8.1 We do not guarantee uninterrupted Platform access.
8.2 If the Platform is unavailable more than 48 hours, temporary claims may be emailed but must be resubmitted once restored.
8.3 Users must maintain modern browsers, internet access, and valid email accounts.
9. INTELLECTUAL PROPERTY AND RESTRICTIONS
9.1 All Platform content is owned by Grenty. Users may not copy, scrape, hack, or use the Platform for unlawful purposes.
10. PRIVACY AND DATA USE
10.1 We collect and use data to process claims, manage subscriptions, comply with law, and pursue collections. Data may be shared with tenants, service providers, credit agencies, legal
counsel, and as required by law.
11. LIMITATION OF LIABILITY
11.1 Services are provided on an “AS IS” and “AS AVAILABLE” basis.
11.2 We disclaim all implied warranties, including merchantability, fitness for purpose, and non-infringement.
11.3 We are not liable for technical failures, lost data, delays due to incomplete submissions, third-party actions, or consequential damages.
11.4 Our total liability shall not exceed the fees paid by you in the then-current subscription term.
11.5 You agree to indemnify and hold us harmless against all claims arising from your Platform use, breach of Terms, or violation of law.
12. USER RESPONSIBILITY AND RISK ACKNOWLEDGEMENT
12.1 You acknowledge and agree that tenant defaults, vacancies, market conditions, and property-related risks remain solely your responsibility as Landlord. Service Provider’s
obligations are strictly limited to those expressly set forth in your Rent Protection Agreement. Nothing in these Terms or the Rent Protection Agreement relieves you of your obligations as a
landlord under applicable lease agreements, property laws, or tenant protections.
13. FORCE MAJEURE
13.1 Service Provider shall not be liable or responsible for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters,
governmental actions, labor disputes, internet outages, cyberattacks, pandemics, or other force majeure events
14. NO LEGAL OR FINANCIAL ADVICE
14.1 All services are provided for administrative purposes only. Service Provider does not provide legal, financial, tax, or compliance advice, and you may not rely on the Platform or
Service Provider as a substitute for your own professional advisors.
15. COMMUNICATIONS
15.1 You consent to electronic service-related communications through the Platform and email.
16. MODIFICATIONS
16.1 We may modify these Terms with at least 30 days’ notice for material changes. Continued use constitutes acceptance.
17. GOVERNING LAW AND DISPUTES
17.1 These Terms are governed by Florida law. 17.2 Mandatory Mediation and Binding Arbitration. Any dispute, claim, or controversy arising
out of or relating to these Terms, the Platform, or the Rent Protection Services Agreement shall first be submitted to confidential mediation in Miami-Dade County, Florida, before a mediator
mutually selected by the parties. If mediation is unsuccessful, the dispute shall be resolved by final and binding arbitration under the rules of the American Arbitration Association (AAA),
conducted in Miami-Dade County, Florida. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
17.3 Waiver of Jury Trial. By using this Platform, you knowingly and voluntarily waive any right to a trial by jury in any dispute, action, or proceeding relating to these Terms, the Platform, or the
Rent Protection Services Agreement.
17.4 Class Action Waiver.The parties agree that class actions, class arbitrations, or representative proceedings are not permitted. Each party may only bring claims in its individual capacity.
18. SURVIVAL
18.1 The provisions regarding disclaimers, limitation of liability, indemnification, dispute resolution, waiver of jury trial, class action waiver, force majeure, and user responsibility shall
survive termination or expiration of these Terms.
19. GENERAL PROVISIONS
19.1 These Terms and your Rent Protection Agreement constitute the complete agreement for Platform use and services.
19.2 If any provision is deemed invalid or unenforceable, the remaining Terms shall continue in full force and effect.
19.3 Our failure to enforce any provision does not constitute waiver of our right to enforce it in the future.
20. SUPPORT AND CONTACT
20.1 For Platform technical support or questions, contact Grenty Support at support@grenty.us or by phone at TELEFONO during business hours, Monday through Friday, 9:00 AM to 6:00 PM
Eastern Standard Time. For emergency service issues when the Platform is unavailable, contact our emergency email at emergency@grenty.us.
21. FAIR HOUSING COMPLIANCE
21.1 All services provided through this Platform comply with Fair Housing laws. We do not discriminate based on race, color, religion, sex, handicap, familial status, national origin, or any
other protected class.